Any conversation we put off for fear of upsetting someone; conversations we want to have but avoid because there is a good chance it will turn ‘horrible or nasty;’ these invariably are crucial conversations.
Most people call them ‘tough talks’ or ‘difficult conversations,’ yet this need not be the case. Any conversation which has varying opinions, strong emotions and where the stakes are high, is said to be a crucial conversation.
Mastering these conversations will help you have greater success in life, at home and in your workplace more so than just about any other skill.
Crucial Conversations is underpinned by the Adaptive Leadership Theory (Heifetz & Linsky) and the 7 Principles for Crucial Conversations (Patterson, Grenny, Switzler & McMillian).